Alexander and I love
lobster, so when we were at Costco the other day, I splurge and buy two big
frozen lobster tails. I admit, I was
skeptical. The lobsters hail from the warm waters off the coast of the
Dominican Republic. I have no knowledge of warm-water lobsters, but they look good, so I buy two.
Last night, I steam
them. It takes a major effort to crack
open the tails, but my man Alexander is up to the task. I serve them with a nice vegetable salad. Alexander
takes one bite of the lobster and says, “Mine’s a little tough,” — a major understatement,
as it turns out. I can barely cut mine. A few bites later I say, “These are
horrible.” Alexander agrees, but by then, he’s eaten most of his.
I go online and find this:
When buying frozen lobster
tail, ask the fish provider if they are warm-water or cold- water lobsters. If
your fish provider doesn't know, just presume they are warm-water lobster and
don't purchase.
I wish I had known!
But the tails were
expensive, and so I decide to return them.
Realizing the challenge ahead, I look to my track record for
inspiration. I recently returned year
old boots to Bergdorf’s that didn’t fit right, and a defective down blanket
with no tags and no receipt to Bloomingdale's.
But a half eaten lobster to Costco?
I have my doubts.
Today I carefully wrap the
remains of our lobsters and head over to Costco. I get there soon after they open, as I don't want an audience.
I go up to the Customer
Service Counter with my receipt, my wrapped and substantially-eaten lobster tails, and two
requests:
Me: Hi, I’d like a credit on two items. First, I was charged twice for a box of Fiber
One Bars, and only bought one (this is true, though I have no proof).
Sales
Associate: No problem.
Me: And I’d like to also get a credit on two
frozen lobster tails. They were really
awful. (I hand them over).
Sales
Associate: I’m so sorry they weren’t
good. Do you want a store credit or should I credit your American Express?
It is that easy. How can anyone not love Costco?
No comments:
Post a Comment